Frequently Asked Questions & Booking Policies

We connect directly to live airport satellite flight telemetry. Even if your flight is delayed by several hours, your chauffeur will adjust their arrival time automatically. Once your aircraft actually touches down, you receive 60 minutes of complimentary waiting time so you can complete customs and baggage claim with zero stress.

Your private chauffeur will be waiting inside the arrival terminal right after the baggage claim exit, holding a customized display board with your name or company logo. You will also receive the chauffeur’s direct phone number and vehicle details via WhatsApp before landing.

Every vehicle undergoes comprehensive medical-grade interior steam sterilization and ozone sanitization before and after every single journey. All chauffeurs undergo rigorous background checks, routine medical screenings, and are trained in professional protocol and defensive driving.

We recommend reserving at least 12 to 24 hours in advance to secure your preferred vehicle class. However, our 24/7 central dispatch operations room accommodates urgent on-demand bookings within Cairo and Alexandria in as little as 45 to 60 minutes.

Yes, reservations may be rescheduled or cancelled free of charge up to 6 hours prior to the scheduled pickup time. Simply message our 24/7 operations team via WhatsApp or phone call.

All Elsaqaan Car rates are 100% fixed, transparent, and confirmed upfront with no hidden surcharges. We accept Egyptian Pounds (EGP), US Dollars (USD), Euros (EUR), bank wire transfers, and credit card payments. Formal tax invoices are issued for corporate clients.

For 1–3 passengers with 2–3 suitcases, our Mercedes S-Class or E-Class sedans provide the ideal executive experience. For families or small groups of up to 6 passengers with 5–6 bags, our Cadillac Escalade SUV or Mercedes V-Class is recommended. For larger delegations of 7 to 14 guests, our Mercedes Sprinter Jet Class or Toyota Hiace vans offer expansive luggage holds.

Yes, our intercity limousine service covers every governorate in Egypt, including Alexandria, the North Coast, El Gouna, Hurghada, Sharm El Sheikh, Luxor, and Aswan, with licensed highway chauffeurs and 24/7 roadside operations support.